Terms of Service
Terms of Service
Effective Date: August 13, 2024
Welcome to PawCalm.com. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. These Terms of Service ("Terms") govern your use of our website and the purchase of products from PawCalm LTD. Please read them carefully. If you do not agree to these Terms, please do not use our website.
1. General Information
PawCalm ("PawCalm", "we", "us", "our") is a company registered in England We specialize in providing high-quality pet care products, primarily designed to help calm and soothe pets.
2. Eligibility
By using our website, you confirm that you are at least 18 years old or have reached the age of majority in your jurisdiction and have the legal capacity to enter into a binding contract. If you do not meet these requirements, you must not use our website.
3. Orders and Acceptance
3.1 Order Process:
All orders placed through our website are subject to acceptance by PawCalm. When you place an order, you will receive an email confirmation acknowledging receipt of your order. This email does not constitute acceptance of your order. Acceptance occurs when we dispatch the product(s) to you.
3.2 Order Refusal:
We reserve the right to refuse or cancel any order at our discretion. Reasons may include, but are not limited to, product unavailability, pricing errors, or suspicion of fraudulent activity. If we cancel an order, we will notify you and refund any payment made.
4. Pricing and Payment
4.1 Prices:
All prices on our website are listed in GBP (£) and include VAT unless otherwise stated. Prices are subject to change without notice. The price at the time of checkout is the final price you will be charged.
4.2 Payment Methods:
We accept various payment methods, including major credit and debit cards, PayPal, and other payment providers as specified on our website. Payment must be received in full before dispatch of your order.
5. Shipping and Delivery
5.1 Shipping Locations:
We currently only ship to addresses within the United Kingdom.
5.2 Processing Time:
Orders are typically processed within 1-3 business days. During peak periods, processing times may be extended.
5.3 Delivery Time:
Delivery times vary depending on your location within the UK and the shipping method selected. Estimated delivery times are provided during checkout but are not guaranteed.
5.4 Shipping Costs:
Shipping costs are calculated based on the delivery location and will be added to your order total during checkout.
5.5 Delivery Issues:
If your package is lost, damaged, or delayed, please contact us at info@pawcalm.com. We will work with the carrier to resolve the issue. However, PawCalm is not liable for any delays or failures in delivery caused by third-party carriers.
6. Returns and Refunds
6.1 Returns:
We offer a 30-day return policy. If you are not satisfied with your purchase, you may return the item within 30 days of receiving it. Items must be returned in their original condition, unused, with all tags and packaging intact. To initiate a return, please contact us at info@pawcalm.com.
6.2 Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.
6.3 Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
7. Product Descriptions
We strive to provide accurate and detailed product descriptions on our website. However, we do not warrant that the product descriptions, images, or other content on the website are accurate, complete, reliable, current, or error-free. If a product offered by PawCalm is not as described, your sole remedy is to return it in unused condition.
8. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of PawCalm or its content suppliers and is protected by UK and international copyright laws. You may not use, reproduce, or distribute any content from our website without our prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, PawCalm shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our website or products. Our total liability to you for any claim arising from your use of our website or products shall not exceed the amount paid by you for the product in question.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms of Service
PawCalm reserves the right to modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after any changes constitutes your acceptance of the new Terms.
12. Contact Information
For any questions or concerns regarding these Terms, please contact us at info@pawcalm.com.
Thank you for shopping with PawCalm!